What area’s do you cover?
For residential work we cover, chelmsford and surrounding areas, such as, Great Waltham, Little Waltham, Ford End, Great Dunmow, Great Leighs, Braintree, Little Baddow, Great Baddow, Broomfield, Roxwell, Writtle, Pleashey, The Easters, Boreham, Chignals, East Hanningfield, West Hanningfield, Witham, Wickhambishops, Hatfield Peveral, Maldon, Danbury, South Woodham Ferrers, Brentwood, Hutton and everywhere in between.
For commercial contracts we cover the entire area of Essex and surrounding towns such as Ipswich, Bishops Stortford, East London.
I want my windows cleaned regularly – will you be reliable?
The simple answer is yes, we pride ourselves on offering a reliable and professional service. Most of our customers have their windows cleaned every month and unless there are extremely unfavorable weather conditions, your clean will be done when promised!!
What happens if its raining on the day of my clean?
Unless the rain is VERY heavy we will endeavor to clean your windows on the day that it is booked in for. However if the weather is really against us, we will ensure that you are cleaned within 5 days of the original clean – if this is not possible we will contact you to explain!
What about unlocking my gates or access problems?
As we offer a reliable service, after each clean a card is left showing you the date of the next clean, all you need to do, is remember to unlock gates/access if needed on the morning of the clean – we make every effort to lock up after we have finished!
What if I am not happy with the clean?
Contact us immediately and we will come back and re-clean for you!
How do I pay?
We accept cheques, cash and postal orders, direct debit, collection is arranged at time of booking, to suit the customer. We also accept online bank transfers for payment, simply let us know at time of booking and we will provide bank details for you.
You use water-fed poles to clean the windows. What are they?
We use very strong and light carbon fibre poles which carry pure water to a soft bristled brush head which has been especially designed for cleaning glass. The window (and usually the frames and the sills) are scrubbed to loosen the dirt, then the dirt is flushed away with gentle jets of pure water.
What’s so special about pure water?
If you pour tap water over a window and wait for it to dry, you will notice that it leaves a stain on the glass. This stain is a combination of the minerals, chemicals and organisms in the water. The water we use passes through a high-tech filtration system to remove 100% of the impurities.
The impurities in water are measured in parts per million and are referred to as Total Dissolved Solids. The TDS reading for tap water in a soft water area will be around 200 PPM and 400 + in a hard water area. The water that passes through our system has a TDS reading of 0 PPM. This means that when the water dries, there are no residual marks or smears.
Will my windows will be crystal clear after your first visit?
YES!!! and if for any reason you are not happy with the finish, call us and we will come back until you are!
How high can you clean, I have windows in the attic above my large extension, how will you clean these?
Our reach and wash system can clean windows which are located in difficult positions or are up to 72ft in height. This system allows all domestic windows to be cleaned safely and effectively whilst maintaining your privacy as the operator is always on the ground. We will not need to climb on your tiles, flat roofs or garages to clean any of your windows.
Are you insured?
We all hope that insurance is never needed, but we do have 5million public liability insurance, should the worst happen!
What services do you offer?
We offer window cleaning, and general cleaning, soffit, fascia and gutter cleaning, UPVC cladding to be cleaned, solar panels, conservatories and garages. We also offer an internal window cleaning service upon request. We are also able to offer a gutter clearing We also offer pressure washing, and patio cleaning. If you want a regular clean or a full one-off house valet, we will be able to help!
I need to cancel or reschedule my clean – what do I do?
We simply ask for 24 hours notice for any changes in circumstances, which will affect the clean.